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Customer Perception Measures Driving Financial Performance - Theoretical and Empirical Work for a Large Decentralized Banking Group
Ekllf, Jan, Hellstrrm, Katerina, Malova, Aleksandra, Parmler, Johan, Podkorytova, OlgaYear:
2016
Language:
english
Journal:
SSRN Electronic Journal
DOI:
10.2139/ssrn.2859104
File:
PDF, 461 KB
english, 2016