Does haste always make waste? Service quantity, service quality, and incentives in speed-intensive service firms
Song, Chanho, Jang, Sungha, Wiggins, Jennifer, Nowlin, EdwardLanguage:
english
Journal:
Service Business
DOI:
10.1007/s11628-018-0383-8
Date:
August, 2018
File:
PDF, 940 KB
english, 2018