Service productivity vs. service quality: a zero-sum game?

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Service productivity vs. service quality: a zero-sum game?

Rew, Dongjun, jung, joo, Cha, Wonsuk, van der Wiele, Ton
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Language:
english
Journal:
International Journal of Quality & Reliability Management
DOI:
10.1108/ijqrm-01-2017-0019
Date:
August, 2018
File:
PDF, 900 KB
english, 2018
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