Service productivity vs. service quality: a zero-sum game?
Rew, Dongjun, jung, joo, Cha, Wonsuk, van der Wiele, TonLanguage:
english
Journal:
International Journal of Quality & Reliability Management
DOI:
10.1108/ijqrm-01-2017-0019
Date:
August, 2018
File:
PDF, 900 KB
english, 2018