How do domestic and international high-end hotel brands receive and manage customer feedback?
Schuckert, Markus, Liang, Sai, Law, Rob, Sun, WenjunLanguage:
english
Journal:
International Journal of Hospitality Management
DOI:
10.1016/j.ijhm.2018.08.017
Date:
September, 2018
File:
PDF, 358 KB
english, 2018