ITIL-based IT service support process reengineering

Intelligent Decision Technologies 2014 / 01 Vol. 8; Iss. 2

ITIL-based IT service support process reengineering

Valverde, Raul, Saade, Raafat George, Talla, Malleswara, Moraa, Manuel, Marx-Gómez, Jorge, Wang, Fen, Gelman, Ovsei
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Volume:
8
Language:
english
Journal:
Intelligent Decision Technologies
DOI:
10.3233/IDT-130182
Date:
January, 2014
File:
PDF, 4.69 MB
english, 2014
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