Explore the differences between perceived service quality and customer satisfaction based on customer expectation of service attributes
Xu, Xian Ying, Wu, Shi Yu, Jing, HaoVolume:
23
Year:
2017
Language:
english
Journal:
International Journal of Services Technology and Management
DOI:
10.1504/IJSTM.2017.085476
File:
PDF, 274 KB
english, 2017