Contact centre service excellence: a proposed conceptual...

Contact centre service excellence: a proposed conceptual framework

Dharamdass, Surya, Fernando, Yudi
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Volume:
29
Year:
2018
Language:
english
Journal:
International Journal of Services and Operations Management
DOI:
10.1504/IJSOM.2018.088470
File:
PDF, 326 KB
english, 2018
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