![](/img/cover-not-exists.png)
Contact centre service excellence: a proposed conceptual framework
Dharamdass, Surya, Fernando, YudiVolume:
29
Year:
2018
Language:
english
Journal:
International Journal of Services and Operations Management
DOI:
10.1504/IJSOM.2018.088470
File:
PDF, 326 KB
english, 2018