How uncivil customers corrode the relationship between...

Journal of Retailing and Consumer Services 2019 / 01 Vol. 46

How uncivil customers corrode the relationship between frontline employees and retailers

Gaucher, Benoît, Chebat, Jean-Charles
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Volume:
46
Language:
english
Journal:
Journal of Retailing and Consumer Services
DOI:
10.1016/j.jretconser.2018.09.012
Date:
January, 2019
File:
PDF, 613 KB
english, 2019
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