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Experiments in Public Management Research (Challenges and Contributions) || Citizen and Users’ Responses to Public Service Failure: Experimentation about Blame, Exit, and Voice

James, Oliver, Jilke, Sebastian R., Van Ryzin, Gregg G.
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Volume:
10.1017/97
Year:
2017
Language:
english
DOI:
10.1017/9781316676912.018
File:
PDF, 121 KB
english, 2017
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