Managing Customer Expectations and Priorities in Service...

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Managing Customer Expectations and Priorities in Service Systems

Yu, Qiuping, Allon, Gad, Bassamboo, Achal, Iravani, Seyed
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Year:
2015
Language:
english
Journal:
SSRN Electronic Journal
DOI:
10.2139/ssrn.2652351
File:
PDF, 890 KB
english, 2015
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