The effect of service recovery on customer loyalty: the role of perceived food safety
Bouranta, Nancy, Psomas, Evangelos, Vouzas, FotisLanguage:
english
Journal:
International Journal of Quality and Service Sciences
DOI:
10.1108/IJQSS-10-2017-0093
Date:
October, 2018
File:
PDF, 268 KB
english, 2018