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The effect of service recovery on customer loyalty: the role of perceived food safety

Bouranta, Nancy, Psomas, Evangelos, Vouzas, Fotis
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Language:
english
Journal:
International Journal of Quality and Service Sciences
DOI:
10.1108/IJQSS-10-2017-0093
Date:
October, 2018
File:
PDF, 268 KB
english, 2018
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