[Communications in Computer and Information Science] Information Technologies and Mathematical Modelling. Queueing Theory and Applications Volume 912 (17th International Conference, ITMM 2018, Named After A.F. Terpugov, and 12th Workshop on Retrial Queues and Related Topics, WRQ 2018, Tomsk, Russia, September 10-15, 2018, Selected Papers) || A Multi-server Queueing System with Backup Servers

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