An empirical study to identify and rank CSFs in customer...

Management Science Letters 2011 / 10 Vol. 1; Iss. 4

An empirical study to identify and rank CSFs in customer relationship management (CRM): A case study of oil products distribution

Zahedi, Mohammad Reza, Cheshmberah, Mohsen, Tofighi, Seyed Mehdi, Hadizadeh, Ali
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Volume:
1
Language:
english
Journal:
Management Science Letters
DOI:
10.5267/j.msl.2011.04.009
Date:
October, 2011
File:
PDF, 145 KB
english, 2011
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