Customer incivility and employees' outcomes in the hotel: Testing the mediating role of emotional exhaustion
Alola, Uju Violet, Olugbade, Olusegun A., Avci, Turgay, Öztüren, AliVolume:
29
Language:
english
Journal:
Tourism Management Perspectives
DOI:
10.1016/j.tmp.2018.10.004
Date:
January, 2019
File:
PDF, 740 KB
english, 2019