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Determinants of customer loyalty: a study with customers of a Brazilian bank
Milan, Gabriel Sperandio, Slongo, Luiz Antonio, Eberle, Luciene, De Toni, Deonir, Bebber, Suélen, Gunasekaran, Angappa, Gunasekaran, AngappaLanguage:
english
Journal:
Benchmarking: An International Journal
DOI:
10.1108/BIJ-08-2017-0231
Date:
November, 2018
File:
PDF, 645 KB
english, 2018