Beyond Customer Satisfaction: How to Measure Service...

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SSRN Electronic Journal 2015

Beyond Customer Satisfaction: How to Measure Service Excellence

trach, Pavel, Kincl, Tommm
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Year:
2015
Language:
english
Journal:
SSRN Electronic Journal
DOI:
10.2139/ssrn.2550682
File:
PDF, 384 KB
english, 2015
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