Communication and Control Processes in the Delivery of...

Journal of Marketing 1988 / 04 Vol. 52; Iss. 2

Communication and Control Processes in the Delivery of Service Quality

Zeithaml, Valarie A., Berry, Leonard L., Parasuraman, A.
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Volume:
52
Language:
english
Journal:
Journal of Marketing
DOI:
10.1177/002224298805200203
Date:
April, 1988
File:
PDF, 1.65 MB
english, 1988
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