The role of employee emotional competence in service...

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The role of employee emotional competence in service recovery encounters

Fernandes, Teresa, Morgado, Marta, Rodrigues, Maria Antónia
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Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/JSM-07-2017-0237
Date:
November, 2018
File:
PDF, 360 KB
english, 2018
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