How to use apology and compensation to repair...

Electronic Commerce Research and Applications 2018 / 11 Vol. 32

How to use apology and compensation to repair competence-versus integrity-based trust violations in e-commerce

Cui, Yubao, Zhang, Xuehe, Peng, Xiaobao, Chu, Jianxun
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Volume:
32
Language:
english
Journal:
Electronic Commerce Research and Applications
DOI:
10.1016/j.elerap.2018.11.001
Date:
November, 2018
File:
PDF, 1.01 MB
english, 2018
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