To fade or not to fade? That is the question in customer...

To fade or not to fade? That is the question in customer relationships, too

Tuominen, Pekka, Kettunen, Ulla
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Volume:
13
Language:
english
Journal:
Managing Service Quality: An International Journal
DOI:
10.1108/09604520310466806
Date:
April, 2003
File:
PDF, 191 KB
english, 2003
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