Effective coping strategies for stressed frontline employees in service occupations: outcomes and drivers
Selzer, Veronika L., Schumann, Jan H., Büttgen, Marion, Ates, Zelal, Komor, Marcin, Volz, JulianLanguage:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642069.2018.1548613
Date:
November, 2018
File:
PDF, 1.51 MB
english, 2018