The effects of total quality management implications on customer satisfaction and customer loyalty: an empirical study in the Taiwanese security industry
Chen, Shun Hsing, Hsu, Chu Chuan, Wu, I PingVolume:
11
Year:
2017
Language:
english
Journal:
European J. of Industrial Engineering
DOI:
10.1504/EJIE.2017.081416
File:
PDF, 351 KB
english, 2017