Understanding the mediating effect of cognitive and emotional satisfaction on customer loyalty
Maznah, Wan Omar, Mohd, Rizaimy Shaharudin, Kamaruzaman, Jusoff, Mohd, Noor Mohd AliVolume:
5
Year:
2011
Language:
english
Journal:
African Journal of Business Management
DOI:
10.5897/AJBM10.863
File:
PDF, 92 KB
english, 2011