[Service Science: Research and Innovations in the Service Economy] Handbook of Service Science, Volume II || High-Tech vs. High Touch Service Design in Healthcare: A Case for Considering the Emotional Biorhythm of the Patient in Technology Interventions
Maglio, Paul P., Kieliszewski, Cheryl A., Spohrer, James C., Lyons, Kelly, Patrício, Lia, Sawatani, YurikoVolume:
10.1007/97
Year:
2019
Language:
english
DOI:
10.1007/978-3-319-98512-1_9
File:
PDF, 292 KB
english, 2019