The Behavioral Consequences of Service Quality

Journal of Marketing 1996 / 04 Vol. 60; Iss. 2

The Behavioral Consequences of Service Quality

Zeithaml, Valarie A., Berry, Leonard L., Parasuraman, A.
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Volume:
60
Language:
english
Journal:
Journal of Marketing
DOI:
10.1177/002224299606000203
Date:
April, 1996
File:
PDF, 2.08 MB
english, 1996
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