The Role of Long-Term Orientation and Service Recovery on the Relationships between Trust, Bonding, Customer Satisfaction and Customer Loyalty: The Case of Nigerian Retail Banks
Mujtaba Abubakar, Muhammad, Sanuri Mohd Mokhtar, Sany, Olayemi Abdullattef, AliyuVolume:
10
Language:
english
Journal:
Asian Social Science
DOI:
10.5539/ass.v10n2p209
Date:
December, 2013
File:
PDF, 177 KB
english, 2013