Abusive customer behaviour and frontline employee turnover intentions in the banking industry: The mediating role of employee satisfaction
Bamfo, Bylon ABeeku, Dogbe, Courage Simon Kofi, Mingle, Harry, Wright, Len TiuVolume:
5
Language:
english
Journal:
Cogent Business & Management
DOI:
10.1080/23311975.2018.1522753
Date:
September, 2018
File:
PDF, 864 KB
english, 2018