Service Recovery Activities and Customer Satisfaction:...

Asian Social Science 2014 / 08 Vol. 10; Iss. 18

Service Recovery Activities and Customer Satisfaction: Mediating Role of Justice Dimensions: A Case Study of China

XiaoRan, Wang, Omar, Rozeyta
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Volume:
10
Language:
english
Journal:
Asian Social Science
DOI:
10.5539/ass.v10n18p253
Date:
August, 2014
File:
PDF, 277 KB
english, 2014
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