Satisfação do cliente das companhias aéreas brasileiras

Revista de Administração de Empresas 1998 / 09 Vol. 38; Iss. 3

Satisfação do cliente das companhias aéreas brasileiras

Arruda, Maria Cecilia Coutinho de, Arruda, Marcelo Leme de
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Volume:
38
Journal:
Revista de Administração de Empresas
DOI:
10.1590/s0034-75901998000300004
Date:
September, 1998
File:
PDF, 536 KB
1998
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