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Gap Analysis in Service Through SERVQUAL: A Study of Organised Retail Outlets in the National Capital Region of Delhi, India
Popli, G. S., Madan, Manish, Singh, Ram ShankarYear:
2013
Language:
english
Journal:
SSRN Electronic Journal
DOI:
10.2139/ssrn.2334207
File:
PDF, 640 KB
english, 2013