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Service Encounter Communication, Altruistic Value, and Customer Satisfaction: A Study of Overseas Tourists Buying Transportation Services in Shanghai
Mustelier-Puig, Lilian Consuelo, Anjum, Amna, Ming, XuJournal:
Journal of China Tourism Research
DOI:
10.1080/19388160.2018.1545717
Date:
November, 2018
File:
PDF, 1.94 MB
2018