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Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing
Tax, Stephen S., Brown, Stephen W., Chandrashekaran, MuraliVolume:
62
Language:
english
Journal:
Journal of Marketing
DOI:
10.1177/002224299806200205
Date:
April, 1998
File:
PDF, 2.30 MB
english, 1998