Customer Evaluations of Service Complaint Experiences:...

Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing

Tax, Stephen S., Brown, Stephen W., Chandrashekaran, Murali
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
62
Language:
english
Journal:
Journal of Marketing
DOI:
10.1177/002224299806200205
Date:
April, 1998
File:
PDF, 2.30 MB
english, 1998
Conversion to is in progress
Conversion to is failed