Improving service quality in America: Lessons learned

The Academy of Management Perspectives (AMP) 1994 / 05 Vol. 8; Iss. 2

Improving service quality in America: Lessons learned

Berry, Leonard L., Parasuraman, A., Zeithaml, Valerie A.
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Volume:
8
Language:
english
Journal:
Academy of Management Perspectives
DOI:
10.5465/ame.1994.9503101072
Date:
May, 1994
File:
PDF, 1.00 MB
english, 1994
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