Going to Extremes: Managing Service Encounters and...

Going to Extremes: Managing Service Encounters and Assessing Provider Performance

Price, Linda L., Arnould, Eric J., Tierney, Patrick
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Volume:
59
Language:
english
Journal:
Journal of Marketing
DOI:
10.1177/002224299505900207
Date:
April, 1995
File:
PDF, 2.13 MB
english, 1995
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