Competing Scales for Measuring Perceived Quality in the Electronic Retail Industry: A Comparison Between E-S-Qual and E-TailQ
Lopes, Evandro Luiz, de Lamônica Freire, Otávio Bandeira, Herrero Lopes, ElianeLanguage:
english
Journal:
Electronic Commerce Research and Applications
DOI:
10.1016/j.elerap.2019.100824
Date:
January, 2019
File:
PDF, 1.12 MB
english, 2019