The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges
Voss, Glenn B., Parasuraman, A., Grewal, DhruvVolume:
62
Language:
english
Journal:
Journal of Marketing
DOI:
10.1177/002224299806200404
Date:
October, 1998
File:
PDF, 1.89 MB
english, 1998