![](/img/cover-not-exists.png)
Online public response to a service failure incident: Implications for crisis communications
Su, Lijuan, Stepchenkova, Svetlana, Kirilenko, Andrei P.Volume:
73
Language:
english
Journal:
Tourism Management
DOI:
10.1016/j.tourman.2019.01.011
Date:
August, 2019
File:
PDF, 1.74 MB
english, 2019