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What’s so Mysterious about Mystery Shoppers? Understanding the Qualifications and Selection of Mystery Shoppers
Dutt, Christopher S., Hahn, Giselle, Christodoulidou, Natasa, Nadkarni, SanjayLanguage:
english
Journal:
Journal of Quality Assurance in Hospitality & Tourism
DOI:
10.1080/1528008x.2018.1553118
Date:
December, 2018
File:
PDF, 1.63 MB
english, 2018