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Does Customer Demotion Jeopardize Loyalty?
Wagner, Tillmann, Hennig-Thurau, Thorsten, Rudolph, ThomasVolume:
73
Language:
english
Journal:
Journal of Marketing
DOI:
10.1509/jmkg.73.3.069
Date:
May, 2009
File:
PDF, 184 KB
english, 2009