How Hotel Responses to Negative Online Reviews Affect...

Tourism Review International 2018 / 04 Vol. 22; Iss. 1

How Hotel Responses to Negative Online Reviews Affect Customers' Perception of Hotel Image and Behavioral Intent: An Exploratory Investigation

Meng, Fang, Dipietro, Robin B., Gerdes, John H., Kline, Sheryl, Avant, Tiffany
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
22
Language:
english
Journal:
Tourism Review International
DOI:
10.3727/154427218X15202734130422
Date:
April, 2018
File:
PDF, 86 KB
english, 2018
Conversion to is in progress
Conversion to is failed