The effects of deviant customer-oriented behaviors on...

Journal of Retailing and Consumer Services 2019 / 05 Vol. 48

The effects of deviant customer-oriented behaviors on service friendship: The moderating role of co-production

Jung, Jin Ho, Yoo, Jaewon
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Volume:
48
Language:
english
Journal:
Journal of Retailing and Consumer Services
DOI:
10.1016/j.jretconser.2019.02.012
Date:
May, 2019
File:
PDF, 636 KB
english, 2019
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