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Investigating the role of customers’ perceptions of employee effort and justice in service recovery
Yani-de-Soriano, Mirella, Hanel, Paul H.P., Vazquez-Carrasco, Rosario, Cambra-Fierro, Jesús, Wilson, Alan, Centeno, EdgarLanguage:
english
Journal:
European Journal of Marketing
DOI:
10.1108/EJM-09-2017-0570
Date:
February, 2019
File:
PDF, 298 KB
english, 2019