Customer satisfaction index and financial performance: a European cross country study
Golovkova, Anastasia, Eklof, Jan, Malova, Aleksandra, Podkorytova, OlgaLanguage:
english
Journal:
International Journal of Bank Marketing
DOI:
10.1108/IJBM-10-2017-0210
Date:
February, 2019
File:
PDF, 248 KB
english, 2019