Predictors and outcomes of consumer deception in hotel...

Journal of Hospitality and Tourism Management 2019 / 06 Vol. 39

Predictors and outcomes of consumer deception in hotel reviews: The roles of reviewer type and attribution of service failure

Akhtar, Naeem, Ahmad, Wasim, Siddiqi, Umar Iqbal, Akhtar, Muhammad Nadeem
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Volume:
39
Journal:
Journal of Hospitality and Tourism Management
DOI:
10.1016/j.jhtm.2019.03.004
Date:
June, 2019
File:
PDF, 414 KB
2019
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