Service recovery through empowerment? HRM, employee...

International Journal of Hospitality Management 2019 / 08 Vol. 81

Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels

Hewagama, Gayani, Boxall, Peter, Cheung, Gordon, Hutchison, Ann
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Volume:
81
Journal:
International Journal of Hospitality Management
DOI:
10.1016/j.ijhm.2019.03.006
Date:
August, 2019
File:
PDF, 622 KB
2019
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