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Service Business 2019 / 3

How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior

Kim, Jiyoung, Lacey, Russell, Kim, Hae-Ryong, Suh, Jaebeom
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Language:
english
Journal:
Service Business
DOI:
10.1007/s11628-019-00400-w
Date:
March, 2019
File:
PDF, 742 KB
english, 2019
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