“How may i help you?” Says a robot: Examining language styles in the service encounter
Choi, Sungwoo, Liu, Stephanie Q., Mattila, Anna S.Volume:
82
Language:
english
Journal:
International Journal of Hospitality Management
DOI:
10.1016/j.ijhm.2019.03.026
Date:
September, 2019
File:
PDF, 699 KB
english, 2019