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Evil customers, an angel boss and coopetitive coworkers:...

International Journal of Hospitality Management 2019 / 10 Vol. 83

Evil customers, an angel boss and coopetitive coworkers: Burnout of frontline employees

Yang, Fiona X., Lau, Virginia Meng-Chan
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Volume:
83
Language:
english
Journal:
International Journal of Hospitality Management
DOI:
10.1016/j.ijhm.2019.04.004
Date:
October, 2019
File:
PDF, 475 KB
english, 2019
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