Evolving customer expectations of hospitality services:...

Tourism Management 2019 / 10 Vol. 74

Evolving customer expectations of hospitality services: Differences in attribute effects on satisfaction and Re-Patronage

Hu, Feng, Teichert, Thorsten, Liu, Yong, Li, Hongxiu, Gundyreva, Elina
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Volume:
74
Language:
english
Journal:
Tourism Management
DOI:
10.1016/j.tourman.2019.04.010
Date:
October, 2019
File:
PDF, 716 KB
english, 2019
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