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A Study of the Impact of Frontline Employee Traits on Service Quality and Customer Satisfaction in UK Hotels
Sarkey, Augustina Sackle, Turkson, Anthony Hercules, Ansah, James KwesiYear:
2013
Language:
english
Journal:
SSRN Electronic Journal
DOI:
10.2139/ssrn.2280603
File:
PDF, 180 KB
english, 2013